Field Operations Supervisor
Presently employed by Purdue University
If I don't have the answer, I can easily find it.
mail@bryanrucinski.com | 219-230-6507
• 3.0+ GPA
• Deans list award receiver
• Co-founded educational fraternity
• Graduated in top 10th percentile of class
• Member of National Honors Society
• Core developer of school yearbook
• Manage day-to-day operations of the Universities infrastructure by overseeing projects and providing senior technical support to my team.
• Analyze workflow, establish priorities, develop standards, and set deadlines for those I supervise.
• Recruit, hire, train, and supervise staff as well as participate in staffing decisions.
• Organize weekly meetings to discuss current project progress, deadlines, and expectations.
• Regularly assess staff performance, offering feedback and coaching to improve results.
• Establish operational protocols and conduct infrastructure audits to ensure standards compliance
• Collaborate across departments to enhance service offerings.
• Foster a culture that encourages innovation through motivational leadership and creative problem solving techniques.
• In my last year acting in this role, I supervised a team dedicated to supporting the organizations network and telecom infrastructure.
• Audited, procured, and replaced all campus wired and wireless network infrastructure.
• Spearheaded the planning, design and implementation of wired & wireless network infrastructure.
• Created detailed documentation of the existing networks.
• Designed, planned and implemented projects before predetermined deadlines without supervision.
• Developed and maintained a Network Access Control solution for secure corporate access.
• Scheduled & collaborated with outside contractors.
• Configured and troubleshot VoIP & analog phones
• Staged and configured redundant wireless controller environment with 500+ APs.
• Completed wireless site surveys using Ekahau products in 46 buildings on two campuses.
• Administrated campuses network access control system to authenticate endpoint devices.
• Utilized network policy to administrate endpoint devices while on campus network.
• Completed switch, router upgrades and lifecycle replacement projects
• Responded to and troubleshot network issues impacting campus.
• Maintained DNS, SNMP, DHCP & logging servers.
• Configured and maintained a VMWare environment of 300+ virtual machines
• Managed and troubleshooted a large multi-site network
• Configured, troubleshooted and deployed Cisco switches, routers, VoIP phones and AP's
• Administrated network-wide endpoint security
• Maintained users and computers using Active Directory, Group Policy and Power Shell
• Maintained Office 365 environment
• Utilized Solarwinds Orion and other tools to monitor the network and its infrastructure
• Answered and resolved tech support phone calls and tickets quickly and effectively
• Traveled to 30+ business locations to complete field support calls and resolve end user issues
• Utilized Service-Now ticket system to log end user issues
• Utilized remote support software to resolve end user issues remotely
• Offered prompt, accountable tech support for business clients in industries of law, manufacturing, healthcare, government and nonprofit
• Managed and monitored a multitude of computers and networks using Kaseya and ConnectWise software
• Professionally ran, terminated and troubleshot low voltage network cable
• Diagnosed and troubleshot various software, hardware and networking issues in business environments.